Terms of Service
Effective Date: 11/6/2025
1. Overview
Welcome to Shep’s, operated by Shepherds Wayy LLC (“we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our site, you agree to these Terms. If you do not agree, please do not use our website.
2. Use of Our Site
You may use our site only for lawful purposes. You agree not to:
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Violate any local, state, or federal law
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Attempt to gain unauthorized access to our systems
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Copy, distribute, or exploit any content without our written permission
3. Products & Orders
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All products are subject to availability
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We reserve the right to limit quantities or refuse service to anyone for any reason
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Prices and product descriptions may change without notice
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We do our best to describe and photograph items accurately, but minor variations in color, texture, or size may occur
4. Payment & Billing
All purchases must be paid in full at checkout using approved payment methods.
We use secure third-party processors (like Shopify Payments, PayPal, etc.) to handle transactions. We do not store full payment information.
5. Shipping & Delivery
We ship to the address you provide during checkout.
Delivery times are estimates and may vary. We are not responsible for delays caused by carriers or customs.
If your order arrives damaged or incorrect, please contact us at support@sheps.us within 7 days of delivery.
6. Returns & Refunds
Due to the nature of our products (pet consumables), all sales are final.
However, if you receive a damaged or defective item, contact us within 7 days and we’ll make it right.
We may require photos or proof of issue to process a replacement or refund.
7. Intellectual Property
All content on this website — including text, images, logos, and product designs — is the property of Shepherds Wayy LLC and protected by copyright and trademark laws.
You may not use our branding, packaging designs, or marketing materials without permission.
8. Limitation of Liability
To the fullest extent permitted by law, Shepherds Wayy LLC is not liable for:
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Any indirect, incidental, or consequential damages
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Any harm resulting from misuse of our products
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Any issues arising from third-party services linked to our site
All products are provided “as is,” with no guarantees beyond what is stated on the packaging or product page.
9. Pet Health Disclaimer
Our products are formulated with care and tested for safety. However, we are not veterinarians.
Always consult your vet before introducing new treats or food, especially for pets with existing health conditions or allergies.
10. Governing Law
These Terms are governed by and interpreted according to the laws of the State of Florida, USA. Any disputes shall be resolved in Brevard County, Florida.
11. Termination
We may suspend or terminate access to our website or services at any time, without notice, for conduct that violates these Terms or harms other users.
12. Changes to These Terms
We may update these Terms periodically. Any changes will be posted on this page with an updated effective date. Your continued use of our site means you accept those changes.
13. Contact Information
For any questions about these Terms, contact us at:
📧 support@sheps.us
📍 Shepherds Wayy LLC
3479 N Sylvan Ln, Melbourne, FL 32935, USA
Additional Contact Info
📍 Mailing Address:
Shepherds Wayy LLC
3479 N Sylvan Ln
Melbourne, FL 32935
United States
📧 Email: support@sheps.us
🌐 Website: www.sheps.us
